Help & support

Need a hand?

Here are a few things that might help. If something still isn’t working, send me a note.

Report a bug

You can use Settings → Report a Bug in the game, or email me directly:

Please include what happened, what you expected, your device model, and your iOS version. A screenshot or short recording helps if you have one. Please leave out passwords and other sensitive information.

How to play

Tap to play. The first run walks you through the controls.

Swipe left/right: Change lanes
Swipe up: Jump
Swipe down: Slide under obstacles
Pause button: Take a break or open Settings

To practice again, open Settings and choose Replay Tutorial.

Coins and the shop

Coins are earned while you play. Spend them on characters, abilities, and upgrades in the shop. There are no real-money purchases. If an item costs more coins than you have, keep running and come back when you have enough.

Playing offline

The game works without an internet connection or an account. Sending a bug report uses your email app and needs a connection.

Saved progress

Your coins, unlocked characters, goals, and settings are saved on your device. Izu Runner does not provide its own cloud saves or sync between devices. Deleting the app can delete your progress, so please contact me before reinstalling to troubleshoot a problem.

If the game feels slow

Open Settings and try a lower graphics quality. Closing other demanding apps or letting a warm device cool down may also help. If the problem keeps happening, let me know which device you’re using and where in the game it happens.

About the game

Izu Runner is made by Zuodong Xiang, with AI-assisted development and artwork. You can find credits in Settings → Credits & Privacy.